Refund & Cancellation Policy

1. Free plan

The free plan costs nothing, so there is nothing to refund or cancel. You can stop using it or delete your account at any time.

2. Cancelling a paid plan

You will be able to cancel from your account at any time. After cancelling, you keep paid access until the end of the period you have already paid for, and you will not be charged again. Paid plans renew automatically until you cancel, so cancel before the renewal date to avoid the next charge.

3. When refunds are given

• Duplicate or failed charges: if you are charged twice, or charged but the plan is not activated, we will refund the extra or unfulfilled amount.
• Change of mind: you can ask for a refund within 7 days of your first purchase.
• Renewals: renewal charges can be refunded if you ask within 7 days of the renewal.
• Service problems: if a paid feature is unavailable for an extended period because of a fault on our side, we will extend your plan or refund the affected period.

4. How to request a refund

Email support@prepmate.si from your account address with your payment reference and the reason. We will reply within 7 working days.

5. How and when refunds are paid

Approved refunds go back to the original payment method. Banks and payment providers decide how long the money takes to appear, typically within 7 working days of approval. We will tell you when the refund has been issued.

6. Taxes

PrepMate is GST registered. GST is shown at checkout, and a refund includes the GST charged on the refunded amount.

7. Purchases through app stores

If you subscribe through an app store (Google Play or the Apple App Store), that store’s billing and refund rules apply, and you manage the subscription there.